Conditions of use

I. Order and order confirmation

The customer order by adding products to his cart : he selectionnes the quantities and the product and validate. The order is summarized in a new page with all the previous elements (products, quantities, prices, order delivery, address and delivery day). The automatic system of is considered as legal proof of the order content and date. Any new order will be accepted only after payment of the previous orders. The customer confirms have acquainted with the present general conditions of sale : products characteristics (name, price, composition, weight, quantity, directions for use, …) and services (delivery costs) and confirms have accepted them.

II. Products information

Products photographies are not part of the general conditions of sale. Offers presented by La Mandorle Laboratory are subjects to availability.

III. Products availability.

Our products offers and our prices are available as long as they are online on our website, and while stocks last. If one of the products you ordered is no more available, we will contact you by mail or by letter within 72 hours after the order confirmation. (Saturdays, Sundays and public holidays excluded).

IV. Price.

Price is in Euros and is only available at the date of ordering. They do not include delivery costs, which are given before the order confirmation. Price includes the VAT applicable on the date of ordering. Any change of the VAT will automatically be reflected in online consumer prices. Payment must be completed at the order. The payments made would not be considered as being a deposit or an advance. The company reserves the right to change prices at any time and for any reason.

V. Payment.

To pay his order, the consumer has the choice between the different means of payment available on our website. The consumer guarantees that he has any authorization needed to use the mean of payment he had decided to use. La Mandorle reserves the right to suspend any order or delivery in the case of a credit card refusal, or in the case of non-payment. La Mandorle reserves also the right to make a delivery or accept an order from a customer who did not pay a previous order, or with an unresolved litigation .

VI . Delivery.

Products are delivered at the delivery address you mentioned in your order. The delivery deadline stated when the order is logged shall be intended for guidance purposes alone, and shall not be guaranteed in any manner whatsoever. This deadline does not include the preparation time. Delivery costs are at your charge and will be calculate at the order confirmation. Delivery costs will be paid only one time even if we must send more than one package. In the event of observation of damaged or missing products, the customer must make a complaint at the address within 48h. All the events of some nature which they are, such as major force, disaster, strike, administrative decision or suspension of transports escaping the will of La Mandorle constitute a cause of extinction or suspension of the obligations of La Mandorle for its liking, without compensation of the customer if the event lasts more than a month. If La Mandorle is unable to comply with the timetable laid down, the customer will be informed. The customer could ask for repayment of money paid if La Mandorle could not provide a product with similar price and characteristics. La Mandorle is committed refunding the customer in the fifteen days as from the reception of the request.

VII. Right of withdrawal.

As a general principle, the consumer will have a period of fourteen calendar days to withdraw from the order agreement without giving any reason, excepted from the delivery costs which will stay at your charge. This delay will start at the date of receipt of the order at your address. You could send back any product at your charge, they must be returned in their original packaging, sealed and intact with the sales receipt at the following address : La Mandorle, 23 avenue Reille, 75014 Paris or by email at

You could download our withdrawal form by clicking here.

VIII. Confidentiality.

We guarantee the confidentiality of all supplier data, according to the french law ("Information et Libertés" n°78-17), you have the right to access, modify, rectify or delete all your personal data on file. You can exercise this right by sending a letter to: La Mandorle, 23 avenue Reille, 75014 Paris or by email at

IX. Settlement of commercial litigations.

The Terms and Conditions of Sale in the present document are subject to French law. The competent Court in the event of litigation will be the Court of Paris (France)

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